New one-on-one coaching for employees with mental health issues

Mental illness costs the Canadian economy $50 billion annually and is the leading cause of workplace disability.

In fact, mental health issues and illnesses account for approximately 30% of short- and long-term disability claims, and the average cost per leave is typically much higher than for any physical condition. Mental health conditions are also the leading cause of absenteeism and presenteeism, with an economic burden estimated at over $20 billion directly from workplace losses.

That’s why Acclaim Ability Management is pleased to be partnering with Shoppers Drug Mart to offer one-on-one coaching services for employees with mental health issues, who are on short-term disability leave. The program will eventually expand to include other conditions, such as chronic pain.

“We are taking employee support to the next level by bringing in specially trained pharmacists to provide practical, cost-effective services throughout the treatment journey,” says Sean Bradley, president and CEO of Acclaim.

Employers can choose from two offerings that aim to get employees back to work sooner, and lessen the risk of escalation to long-term disability leaves.

“We’re excited to enhance current case management with unique coaching services that can improve the quality and speed of recovery, and help employees better manage their health once back at work,” says Mark Rolnick, vice-president, payor partnerships and plan sponsor innovation at Shoppers Drug Mart.

The coaches are clinical pharmacists available through Shoppers Drug Mart’s Clinical Health Coaching program. Employees can access coaches online or by phone, and the services are available regardless of where employees fill their prescriptions.

Shoppers Drug Mart pharmacists are uniquely positioned to offer practical, cost-effective clinical support that drives return-to-work. They can provide a range of services to suit the employee’s needs, from medication evaluation and counselling to coordination with other healthcare providers such as nurses and dieticians.

The coaches will:

  • Screen employees for a number of chronic conditions that can often affect mental health, and give recommendations based on the results.
  • Evaluate medication regimens, identify drug therapy problems and recommend solutions.
  • Provide counselling on safe and appropriate use of medications, with follow-ups to assess adherence, side effects and efficacy of those medications.
  • Work with employees to set goals, create action plans and monitor progress, ultimately enabling them with tools to take control of their health with confidence.

Find out how your organization can benefit from Acclaim’s new Pharmacist Health Coaching program

For more information about the Pharmacist Health Coaching program, please contact Dawn Yearwood at or by calling 416.486.9706 / 877.867.6064 ext. 61.

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